Awards and Recognition

Pilgrim Rehabilitation and Skilled Nursing Center is committed to delivering high-quality care. Named a US News & World Report Best Nursing Home three years in a row, Pilgrim is accredited by The Joint Commission with the Gold Seal of Approval™ and has earned two deficiency-free state surveys during the annual Department of Health inspection.

Recent Recognition and Awards

Year after year, we earn recognition from national quality organizations, but it is the satisfaction of our patients, residents, and families that truly means the most to us. Some of the recent accolades we have received include:

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Recognized by US News & World Report

Pilgrim Rehabilitation and Skilled Nursing Center was named among the best in the state by US News & World Report three years in a row. Of more than 15,000 skilled nursing facilities nationwide evaluated, nearly 2,975 nursing homes earned the designation as a US News 2018-2019 Best Nursing Home. Only 67 facilities in Massachusetts received an overall Top Performance rating.

Committed to Excellence

Pilgrim Rehabilitation and Skilled Nursing Center received National Research Corporation’s 2016-2017 “Excellence in Action” award for both Customer Satisfaction and Employee Satisfaction, for the fifth time in six years. This ranks Pilgrim among the top 10 percent nationally with respect to how highly residents and family members would recommend to others and employees would recommend as a place to work.

Top 4% of Facilities Nationwide in Patient Satisfaction

In 2015, positive feedback on National Research Corporation’s My InnerView survey placed Pilgrim Rehabilitation and Skilled Nursing Center among the top 4% in the nation for customer satisfaction for the fifth year in a row.

Top 10% of Facilities Nationwide in Employee Satisfaction

In 2015, positive feedback on National Research Corporation’s My InnerView survey placed Pilgrim Rehabilitation and Skilled Nursing Center among the top 10% in the nation for employee satisfaction.

NRC Health Customer Approved & Employee Approved Awards

Pilgrim Rehabilitation and Skilled Nursing Center is proud to be a part of Integritus Healthcare. Across all affiliates in Massachusetts, Integritus Healthcare has been named a winner of both the NRC Health Customer Approved and Employee Approved awards. Winning organizations are chosen based on customer and employee satisfaction from insights on family, resident, and employee survey ratings. This award recognizes Integritus Healthcare’s commitment and dedication to creating superior experiences for both residents and employees. Nationwide, only 20 organizations are selected for each category. Integritus Healthcare is 1 of 10 organizations chosen for both awards.

National Quality Award

American Health Care Association/National Center for Assisted Living (AHCA/NCAL) Quality Awards – 2011 Silver – Achievement in Quality

Pilgrim Rehabilitation and Skilled Nursing Center was one of the only five centers in Massachusetts to earn a 2011 Silver Award. Only 30 facilities nationwide achieved this distinction in 2011.

The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.

Silver – Achievement in Quality: Applicants who receive the Silver award provide an extensive assessment of their systematic approaches, performance measures, and sustainable organizational and process results that are linked to the key customer requirements, success factors, and challenges they identified in previously earning the Bronze – Commitment to Quality award.