Awards and Recognition

Pilgrim Rehabilitation and Skilled Nursing Center is committed to delivering high-quality care. Named a US News & World Report Best Nursing Home two years in a row, Pilgrim is accredited by The Joint Commission with the Gold Seal of Approval™ and has earned two deficiency-free state surveys during the annual Department of Health inspection.

Recent Recognition and Awards

Year after year, we earn recognition from national quality organizations, but it is the satisfaction of our patients, residents, and families that truly means the most to us. Some of the recent accolades we have received include:

  • 2017 – Named a US News & World Report 2017-2018 Best Nursing Home
  • 2017 – My InnerView survey “Excellence in Action” awards for Customer Satisfaction and Employee Satisfaction
  • 2016 – Named a US News & World Report 2016-2017 Best Nursing Home
  • The Joint Commission Gold Seal of Approval™ accreditation
  • 2015 – 5 Star rating from the Centers for Medicare and Medicaid Services (CMS)
  • 2015 – Deficiency-free state survey
  • 2011 – Silver – Achievement in Quality National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL)

 best-nursing-homes_2016-17_outlined

Recognized by US News & World Report

Pilgrim Rehabilitation and Skilled Nursing Center was named among the best in the state by US News & World Report two years in a row. Of more than 15,000 skilled nursing facilities nationwide evaluated, nearly 2,300 nursing homes earned the designation as a US News 2017-2018 Best Nursing Home. Only 75 facilities in Massachusetts achieved this recognition.

Committed to Excellence

Pilgrim Rehabilitation and Skilled Nursing Center received National Research Corporation’s 2016-2017 “Excellence in Action” award for both Customer Satisfaction and Employee Satisfaction, for the fifth time in six years. This ranks Pilgrim among the top 10 percent nationally with respect to how highly residents and family members would recommend to others and employees would recommend as a place to work.

Top 4% of Facilities Nationwide in Patient Satisfaction

In 2015, positive feedback on National Research Corporation’s My InnerView survey placed Pilgrim Rehabilitation and Skilled Nursing Center among the top 4% in the nation for customer satisfaction for the fifth year in a row.

Top 10% of Facilities Nationwide in Employee Satisfaction

In 2015, positive feedback on National Research Corporation’s My InnerView survey placed Pilgrim Rehabilitation and Skilled Nursing Center among the top 10% in the nation for employee satisfaction.

National Quality Award

American Health Care Association/National Center for Assisted Living (AHCA/NCAL) Quality Awards – 2011 Silver – Achievement in Quality

Pilgrim Rehabilitation and Skilled Nursing Center was one of the only five centers in Massachusetts to earn a 2011 Silver Award. Only 30 facilities nationwide achieved this distinction in 2011.

The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.

Silver – Achievement in Quality: Applicants who receive the Silver award provide an extensive assessment of their systematic approaches, performance measures, and sustainable organizational and process results that are linked to the key customer requirements, success factors, and challenges they identified in previously earning the Bronze – Commitment to Quality award.