Pilgrim Rehabilitation and Skilled Nursing earns customer and employee satisfaction awards from the National Research Corporation
With top national scores, Hunt Nursing and Rehabilitation Center and Pilgrim Rehabilitation and Skilled Nursing Center, both Berkshire Healthcare communities, are two of the few long-term care providers in Massachusetts recognized this year by the National Research Corporation for exceptional satisfaction scores. Hunt Nursing received the reward for customer satisfaction; Pilgrim Rehab received awards for both customer and employee satisfaction.
Sixty percent – 15 out of 25 – of the Massachusetts awards were claimed by Berkshire Healthcare communities. This past year, 589 long-term care and senior living organizations nationwide were chosen for recognition.
Excellence in Action awards are presented by the National Research Corporation and recognize long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident and/or employee satisfaction scores within the top 10 percent nationally. The awards recognize the organizations’ commitment to continuous quality improvement and efforts to prioritize the needs of residents, families and nursing staff employees.
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities must have completed a customer or workforce satisfaction survey in 2014. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 20 percent of qualifying skilled nursing facilities (10 percent for assisted living communities) on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”
“The Excellence in Action award remains a true testament to the overall quality being provided in today’s long-term care and senior living organizations,” said Rich Kortum, Director of Strategic Partnerships at NRC Health. “The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success.”